Privacy Policy

Information You Actively Submit: If you buy our products online, register for an online account with us, use the “wish list” features of our online services, sign up for updates and marketing communications from us, request specific product customizations from us, submit a product review on our website, contact us for customer service, or otherwise interact with us via our online services, we may collect personal information about you, including the following:

  • Contact Data, which may include your name, alias, username, postal address, email address and telephone number;
  • Order information and Account Data, which may include your Contact Data, payment card information, billing address, birthday and month, gender, nationality, and the details of the products or services you have ordered, purchased or requested from us;
  • “Wish List” Data, which may include your Contact Data and the products or services you are interested in;
  • Social Media Data, which may include your social media interactions with us (e.g., if you “like” or “share” or “comment” on something you see on our social media platforms) and any information you actively provide to us for social media marketing purposes; and
  • Correspondence Data, which you voluntarily provide to us when making inquiries to customer care, comments on our social media, product reviews on our site, interests if you choose to participate in our clientele program, and any other information you actively provide to us.

No Children’s Information: Our online services are not intended for use by children under the age of 13. We do not knowingly register or otherwise collect personal information from any child under the age of 13 without the prior verifiable consent of the child’s parent or guardian.

We use the following categories of personal information for the following purposes:

  • Contact Data to communicate with you, including about products and services you have ordered, or to send you updates about our products, services, or campaigns that may be of interest; or when you voluntarily enter to win a contest, sweepstakes or giveaway.
  • Order Information and Account Data to create and manage your account on our website (for example to enable you to access, update and save your preferences to the account); fulfill your orders, including product customization requests.
  • Wish List Data to provide you with the “wish list” features of our online services, which allow you to identify and save products that you are interested in.
  • Social Media Data to interact with you through our social media platforms; and administer social media marketing initiatives or social media advertising campaigns.
  • Correspondence Data to respond to any specific queries you may have when you contact customer care, to understand your preferences so that we can provide you with updates about our products, events, or services that may be of interest, provide you with a more tailored shopping experience when you opt in to our clientele program in our stores, to administer sweepstakes and giveaways, or to improve our product offerings and customer experience based on your responses to a survey or product review.
  • Technical Data and Online Usage and Interaction Data to provide, maintain, monitor, secure, debug, personalize and optimize our online services to and for you; provide you with customer service and technical assistance for example when you use our chat function; and to generally develop and improve our products and services. We also use technical data that is automatically collected by cookies and related technologies to understand the effectiveness of our ads and social media campaigns.

We also use your personal information for the following purposes (collectively, the “General Processing Purposes”), as permitted by applicable law:

  • Advertising and Marketing Activities: To provide you with marketing communications, updates on special offers or promotions, products and services that we believe you may be interested in, or to administer and let you know about our sweepstakes and giveaways. We may tailor the content of those communications based on our understanding of your preferences.
  • Compliance with Laws: To perform activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws, and to respond to requests from government authorities.
  • Performance of Contracts: To perform our obligations and exercise our rights under our Terms of Use or any other agreement that you enter with us.
  • Protection of Legal Interests: To protect our legal interests, such as in the event of a complaint or dispute.
  • Advertising and Marketing Activities: To provide you with marketing communications, and updates on special offers, campaigns, products and services that we believe you may be interested in, and tailor the content of those communications based on our understanding of your preferences.
  • Research and Development: To perform research and undertake surveys to understand preferences about our products and customer experience, to improve product design and product testing;
  • Merger or Sale: In the event that we, or some or all of our assets are acquired by or merged with a third-party entity or in connection with a merger, acquisition, sale, or other change of control, we may transfer some or all of the personal information that we have collected about you to another organization as part of that transaction. If we intend to transfer your personal information in connection with such a transaction, we may proceed with notice to you, grant you an opportunity to object, or seek your consent, as permitted or required by applicable law.

We provide our service providers and business partners with access to your personal information so that they may provide services to us, subject to non-disclosure agreements and other data protection safeguards.

  • Third parties permitted or required by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation. For example, we may be required to disclose personal information to regulators, government agencies or to judicial or administrative authorities. We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, for law enforcement purposes, or to enforce our contracts or protect your rights.
  • Third parties connected with business transfers: We may transfer your personal information to third parties in connection with a reorganization, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

Please note our online services may contain links to and from the websites of our partners or affiliates that are not owned or operated by us. If you follow a link to any of these websites, please review the privacy policies of third party websites before you submit any personal information to them. We are not responsible for any privacy or security policies of these third party sites.

We have implemented technical and organizational security measures intended to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards.

For example, when you place an order on www.richmattereals.com, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with us.

While we endeavor to protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.

Unsubscribe. You may unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the “unsubscribe” link at the bottom of any email that you receive or email us at support@richmattereals.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

Update, Modify or Correct Your Information. We encourage you to contact us to update or correct your personal information if it changes or if you believe that any information that we have collected about you is inaccurate. We may request information from you to honor your request, such as to ensure proper authentication or to verify the business branch of ours to which the information was provided.

Rights under Applicable Privacy Laws. You may have rights under applicable privacy laws, including to access or erase certain personal information that we have about you, or restrict or object to certain activities in which we engage with respect to your personal information.

We may change, modify, add, or remove portions of this Privacy Notice at any time, in which case we will provide individuals with notice of such updates where required by applicable law and then upload the updated Privacy Notice to our website www.richmattereals.com. You should check this page periodically for changes. Your continued use of our online services or any of the other services described in this Privacy Notice following the posting of changes to this Privacy Notice will be considered your consent to those changes.

Cookies and Related Technologies: We and our business partners may use cookies and other similar technologies such as pixel tags and web beacons to collect certain types of the Technical Data and Usage Data described above as permitted by applicable law. Cookies and similar technologies are placed on our site for the following purposes:
• Enable basic functioning of our website;
• Web analytics to improve our website (structure, features, accessibility and usability, content, or to fix any technical issues through gathering relevant technical data);
• Enable certain basic functions of online browsing and shopping with us (for example, save information you generated or provided on our website such as preferred items, items placed in the cart);
• Monitor the effectiveness of our online ads and marketing (by recording your interactions with our ads on third-party websites, our social media platforms or our marketing emails); and
• Learn more about your preferences and Internet browsing habits to provide you with tailored web-visit.